Ever since Paypal redesigned their whole interface I’ve been having all sorts of issues. First of all, it is almost impossible to change your address. In my case, I needed to add the apt/unit number on the second line of my address. I tried several times, after adding new credit cards/deleting credit cards, but nothing worked. I finally gave up and decided to contact support via phone. After being on hold for about 45 minutes, the service rep (with a very heavy Indian-accent) added my aptartment number.

The second issue I’ve had with them is trying to obtain another debit card. The last step on the website just takes you back to the main profile page. I contacted support via email, and 2 days later I was told that they had ordered the card manually for me, but it never arrived.

I came across these issues about 2 months ago, right after they added some web 2.0 spice, and they still haven’t been addressed. In my opinion, Paypal just jumped into the new interface without fully testing it, and they still haven’t fixed all the bugs. Rather disappointing for such a huge company (they’re owned by eBay,  after all).