Why it rocks:

  • Fixing a computer problem in less than a minute in front of a client, and him/her telling you that they've tried for hours.
  • Making people feel stupid, when the reason why they can’t log into their computer is the NUM LOCK key.
  • Being able to navigate around in any OS.
  • Making clients' work easier by writing a small script.
  • Reading about a new gadget, application or website, and knowing about it waaaaay before.
  • Assembling a computer, and it firing up the first time (no missing connections of bad parts)
  • Knowing that a computer is about to die, just by hearing the clicking of a bad hard drive.
  • Saving a company time/money because of good backups and a successful restoration of files.
  • Clients treating you like a savior when you enter their building, because they know we can fix their computer issue, somehow.

Why it sucks:

  • When you make the mistake of telling the client that you know exactly what the problem is and you'll be able to fix it in no-time, and taking forever the fix the issue. I’ve learned now that its best to give very vague timelines if you're not 200% sure of what the problem is.
  • Explaining to a client why they must by 20 licenses More >